No, I’m not talking about the post-TARP economic recovery – I’m talking about something far more basic.  

We were having a shredding party at the office the other day which prompted me to clean out old files.  For me, on the rare occasion that I actually sort through files, it becomes a trip down memory lane as I read and recall various documents from here and there.  Why on earth did I save this? What was happening that day? Oh, remember this?!

Customer experience is described in many ways, and while Webster is usually the source for quotable definitions, I checked with Wikipedia where customer experience is defined as, “the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship.”