Aveus adds new owner-partner to executive team
February 15, 2013
Aveus, the firm that helps leaders use customer experience to drive performance and change that pays, has added Duane White as an owner-partner.
Prior to joining Aveus, Duane ran his own consulting practice, and also held executive positions at a number of leading financial services and healthcare companies.
Three Ways Manufacturing Leaders Can Build Momentum Across an Organization (Industry Week)
November 5, 2012
Aveus partner Chris LaVictoire Mahai recently wrote this feature article for Industry Week: Three Ways Manufacturing Leaders Can Build Momentum Across an Organization
Do The Republicans And Democrats Have A Customer-Experience Problem? (Forbes)
October 23, 2012
Aveus Partner, Linda Ireland, recently became a contributing author at Forbes.com with her first post, Do Republicans and Democrats have a customer experience problem? A timely post on Forbes.
Four questions to address as a Lean Six Sigma business matures (iSixSigma Insights)
September 10, 2012
Aveus partner Chris LaVictoire Mahai recently wrote this feature article for the iSixSigma Insights newsletter: Four Questions to Address As a Lean Six Sigma Business Matures.
Four demand lessons to drive better performance (Business Excellence)
August 29, 2012
Recently, Aveus partner Chris LaVictoire Mahai published a guest post on Business Excellence, talking about four demand lessons to driving better performance.
Today's patient experience - and lessons for tomorrow (Business2Community)
August 28, 2012
Recently, Aveus partner Linda Ireland published a guest post on Business2Community, talking about the patient experience today and lessons for tomorrow.
Tangible and intangible elements driving change (Business Excellence)
July 31, 2012
Recently, Aveus partner Chris LaVictoire Mahai published a guest post on Business Excellence, about the tangible and intangible elements required for driving change.
Seeing your organization as a performance chain (Business Excellence)
July 5, 2012
Recently, Aveus partner Chris LaVictoire Mahai published a guest post on Business Excellence, explaining how you can see your organization as a performance chain.
Learning to get the most from a Performance Chain (Training Magazine)
June 28, 2012
Training Magazine recently printed an excerpt from Aveus partner Chris LaVictoire Mahai's new book ROAR: Strengthening business performance through speed, predictability, flexibility, and leverage, which looks at an organization’s performance challenges through four lenses: speed, predictability, flexibility, and leverage
3 common innovation mistakes (Game Changer)
June 6, 2012
Aveus partner Chris LaVictoire Mahai shares 3 common innovation mistakes — and how the intersection of customer experience and performance chains can better set you up to win on Jorge Barba's blog, Game Changer.
Three reasons to drive performance chain decisions based on customer experience (Return Customer)
June 5, 2012
Aveus partner Chris LaVictoire Mahai recently had an article posted on Return Customer, Three reasons to drive performance chain decisions based on customer experience.
Your Performance Chain: The Key to Driving the Best Possible Outcomes (Business2Community)
June 2, 2012
Aveus partner Chris LaVictoire Mahai shares an article with Business2Community readers about how the performance chain is the key to driving best possible outcomes.
Are you an old or new era hospital leader? (Becker's Hospital Review)
June 1, 2012
Partner Linda Ireland is one of several key healthcare thought leaders asking the question “Are you an old-era or a new-era hospital leader?"
Are you an old or new era hospital leader?
With the healthcare industry moving towards accountable care, pay-for-performance models, increased quality demands and population health management, hospitals and health systems are experiencing a revolution. The multiple changes in the industry — not only in philosophy but in regulations — require changes in healthcare leaders. To be successful, hospital and health system leaders will need to be collaborative, transparent and flexible. Here, industry experts describe how an "old era" healthcare leader would approach specific areas of healthcare, and how this approach differs from strategies successful "new era" leaders should take.
Please visit Becker's Hospital Review to read the rest of the article.
A Zoo Visitor’s Guide to Customer Experience and Performance Chain Excellence (Marketing Profs)
May 11, 2012
Aveus Partners Linda Ireland and Chris LaVictoire Mahai recently shared their thinking on customer experience and performance chain excellence in an article on MarketingProfs.com.
ROAR: Strengthening business performance through speed, predictability, flexibility, and leverage
Innovative business book uses the animal kingdom as a metaphor, providing insight to drive peak performance and results
March 22, 2012 — How can an elephant’s predictability inform a multinational company? What can a cheetah teach a business about speed? Taking cues from the animal kingdom can help companies adopt a systematic approach to strengthening their performance chain. The answers become as clear ‐‐ and impressive ‐‐ as an African night sky.
What will define the health care organization of the future? (Bloomberg BNA Health Insurance Report)
March 14, 2012
Responding to regulatory reform, shifting risk, and changing consumer behavior, leaders in healthcare are operating in a marketplace where “change” is the norm, not the exception. If we looked back from the future, which leaders and organizations will be celebrated as the change agents of our time? Lynn Shapiro Snyder, founder and president of the Women Business Leaders of the US Health Care Industry Foundation (WBL) and senior partner at Epstein, Becker & Green, and Linda Ireland, WBL associate and Aveus partner, profile the successful healthcare organization of the future.
Book review: ROAR
March 6, 2012
Aveus Partner Chris LaVictoire Mahai's newly published book, ROAR: Strengthening business performance through speed, predictability, flexibility, and leverage has received many great reviews at Amazon.com. Jeannie Walters, Founder & CEO of The Customer Experience Investigator recently posted a book review of ROAR on her blog, 360 Connext.
Avtex Hosts User Conference for Interactive Intelligence Customers on "Optimizing the Customer Experience"
October 21, 2011
Aveus partner, Linda Ireland presented a keynote speech at the Avtex User Conference for Interactive Intelligence Customers on "Optimizing the Customer Experience."
Supply chains vs. performance chains
October 6, 2011
Aveus Partner, Sue Gillman recently shared an article on SupplyChainBrain about supply chains and performance chains. In this article she answers the question, what is the difference?
Aveus selected as first U.S. consulting firm to partner with Singapore Economic Development Centre
SAINT PAUL (May 23, 2011) — Aveus, the St. Paul-based global strategy and operational change firm, announces that it is the first U.S. consulting firm selected to partner with the Economic Development Centre at Singapore Manufacturers’ Federation (EDC@SMa). The organization provides resources to assist Singapore-based businesses grow and improve their operations through diagnostics and consultancy services.
Aveus team member promotions
October 18, 2010
Aveus announces the promotion of Paula Morgan to principal consultant and Nicki Beyioku to finance manager. Paula and Nicki are both familiar faces at Aveus, having worked with us for years, we are happy to welcome them to their new roles.
Five lessons from the animal kingdom to improve your organization
September 21, 2010
Partners, Chris LaVictoire Mahai and Sue Gillman penned this article for Industry Week's Continuous Improvement newsletter. In this fun and provocative article Chris and Sue share with us five lessons they've learned from the animal kingdom that will improve your organization.
Consulting Magazine Q&A
September 15, 2010
Partner, Linda Ireland was recently interviewed by Consulting Magazine about why Aveus is a different type of consulting firm.
Lean confusion
September 9, 2010
Partner, Sue Gillman shares some interesting thinking in a recent Industry Week article.
Aveus promotes two experienced team leaders
September 7, 2010
Aveus announces the promotion of two of our Aveusians, Layne Pearson to principal consultant and Nancy Norman to consultant. We are very proud to welcome Layne and Nancy into their new roles and excited about the skills and experience they bring to the team.
Event: Aveus to host “Taming the Performance Chain” event in NYC
September 6, 2010
Ever feel like your business is a zoo? And it’s a jungle out there? You’re not alone. That’s why we’re sharing some of the best-kept - and proven - secrets to improving financial performance in an experiential, hands-on event we call Taming the Performance Chain.
News: Aveus Named Best Places to Work in 2010
July 19, 2010
We’re not list-watchers but we are sure excited about this one!
Aveus has been voted one of the Minneapolis/St. Paul Business Journal’s Best Places to Work in 2010!
When we started sharing the news with our friends, colleagues, and clients we got a lot of “that’s not surprising!” Nice to hear, and, we believe, a reflection of our experience-based operating strategy.
