we missed you!

Check this page for previous speeches, workshops and presentations you may have missed. If a title or subject is of interest and you want to learn more about the program, contact us for further information.

Aveus Double Feature!  Two presentations for the price of none.

Monday, November 10^th, 2008

Presentation One: Finding the Performance Payoff in Customer Experience*
Speaker: Linda Ireland, Partner, Aveus

You've heard (and perhaps even believe) that focusing on customer experience can move your business ahead of the competition.  So your customer experience is making your organization money, right?  No?  Not sure?  To get its full payoff, should customer experience be used to drive customer service decisions? Product decisions?  Overall business strategy?

During this session, you'll match how you define and use customer experience with the decisions and behaviors of leaders using it to not just meet - but exceed - their revenue and profit targets.  Using key findings and exercises from Ireland's soon to be published book on customer experience, we'll test common trade-offs such as "customer experience vs. profits" and "product vs. experience."  You'll leave with an actionable, experience-driven operating strategy that drives real performance.

*This is an encore presentation of Linda's speech at Lurie Besikof Lapidus & Co. on September 4th.

Presentation Two: Change Your Mind and Change Your Organization
Speaker:  Chris LaVictoire Mahai, Partner, Aveus

Whether you are in a large corporation with years of history and protocol to unravel and redesign, an emerging business struggling to keep pace with your growth, or just starting out in a new, entrepreneurial organization - one thing is certain: organizational change is hard.  The key is to make the outcome worth the effort. 

Why do organizational change efforts fail more often than not? How can you, as a leader, achieve a better outcome?

In this session we will look at the mistakes that consistently appear in failed organizational change efforts. We will explore what you can do to prevent or recover from them, and we will discuss what this means for you and the changes that may be required of you.

Finding the Performance Payoff in Customer Experience
Linda Ireland
September 4, 2008

You’ve heard (and perhaps even believe) that focusing on customer experience can move your business ahead of the competition. But are you getting the sustainable revenue and profit you thought you would get for your company’s effort?  To get its full payoff, should customer experience be used to drive customer service decisions? Product decisions? Overall business strategy?

In this discussion, you'll match how you use customer experience with the decisions and behaviors of leaders using it to actually exceed both revenue and profit targets. We’ll test common trade-offs such as “customer experience vs. profits.” You’ll leave with an actionable way to use a target customer experience as a way to drive performance – from any chair in your organization.

This presentation brought to you by Lurie Besikof Lapidus and Company as a part of their Leadership Series.

A Quick Look Before You Leap (or back after you've leapt)
Linda Ireland
September 10, 2008
Private Engagement

Perhaps you are contemplating making a change that could take your organization to the next level. Perhaps you've already made the investment and committed the time and resources. Will you be successful? Will the change be sustainable? Come to this session with a major change you are contemplating or one you are trying to operationalize. We'll reveal the nine factors that must be present to create sustainable change. You'll diagnose your change challenge using the nine factors to decide if you should go, adjust, or choose again.

Mini-workshop: Lean and the Downtime Life Cycle

Mike Verdin and Sue Gillman
Noria Lean, Reliable & Lubed Conference 2008
May 20-22, 2008, Nashville, TN

So where does the time go? You all experience it - the time between equipment down and productive use often seems much longer than the actual wrench time. Take home a different way to think about downtime by attending this mini-workshop that will provide you with an approach to analyze, describe and deal with the total downtime life cycle. The session will provide tangible takeaway methods for you to apply in your site and, thus, make a difference in your site’s performance. Explorations of downtime metrics and business aspects will also be provided.

Click here to read Mike's article "Spelling Lean O-E-E" article from the January 2007 publication of Noria's Reliable Plant magazine.

Change Your Mind and Change Your Organization

entreTODAY Program, University of St Thomas
Chris LaVictoire Mahai
February 22, 2008

Whether you are in a large corporation with years of history and protocol to unravel and redesign, an emerging business struggling to keep pace with your growth, or just starting out in a new, entrepreneurial organization – one thing is certain: organizational change is hard.  The key is to make the outcome worth the effort.

Why do organizational change efforts fail more often than not? How can you, as a leader, achieve a better outcome?

In this session we will look at the mistakes that consistently appear in failed organizational change efforts. We will explore what you can do to prevent or recover from them, and we will discuss what this means for you and the changes that may be required of you.

Getting Ready for the Shape of Your New World

Linda Ireland
Association for Strategic Planning
January 22, 2008
Minneapolis, MN

Whether you heard it from a colleague, your CEO or CNN, the declaration of the millennium is that the shape of your world is changing.  Do you believe it?  More importantly, do you know what it should mean for you? This session explored globalization in plain language and helpsmatch current situations up against the factors that drive success in this new world at both the personal and organization levels.

Downtime Life Cycle

Sue Gillman and Mike Verdin
Noria Lean Conference
October 3, 2007
Cleveland, OH

"Where does the time go? Sue Gillman and Mike Verdin answered this age-old question -- at least related to equipment availability -- through this workshop.

MDA Leadership Workshop

Chris LaVictoire Mahai
July 31, 2007
Red Wing, MN

The payoff in customer experience

You have a customer experience. Do you know if it is making you money? Costing you money? Not sure?   

If you’re like so many that are unsure, then this session is for you. During this workshop we applied a straight forward customer experience definition directly to your operating model. Then performed an assessment that gets you quickly to improvements you can make immediately to strengthen your overall performance.

Contact us to bring Chris or this workshop to your organization.

Lean, Reliable, and Lubed 2007 Conference
Mike Verdin
May 15-17 2007
Louisville, KY

You've heard about the "Marriage of Figaro." How about the marriage of Lean and Overall Equipment Effectiveness (OEE) to improve equipment and business performance?

Contact us to bring Mike or this conversation to your organization.

Global web event for Menttium Corporation
Linda Ireland
March 21, 2007
Minneapolis, MN 

Are You Ready For The Shape Of Your New World?  Whether you heard it from your manager, your CEO or CNN, the declaration of the millennium is that the shape of your world is changing.  Do you believe it?  More importantly, do you know what it should mean for you?

Contact us to bring Linda or this conversation to your organization.

See the Whole. Mine the Meaningful
Chris LaVictoire Mahai and Sue Gillman
February 9, 2007
Minneapolis, MN

Some of the biggest supply chain challenges are not in producing the work. They’re found in your high value capital equipment providers, your suppliers, your design process, or even the “supply chain” of decisions that flow through a product or service organization. This is what we, at Aveus, call your entire Performance Chain™.

In this workshop we demonstrated how you can diagnose problems and take apart local constraints and issues, to ensure that whatever solutions you apply impact your whole performance chain for the better.

Contact us to bring Chris and Sue or this conversation to your organization.