Ideas & tools for you.

Help yourself.

In this area you will find a variety of resources we have assembled for you. Some of them are free for the taking. Others are available for sale. All of them, we hope, you find at a minimum to be interesting and in the best circumstances, very helpful. Enjoy!

Research: Test your thinking and learn from what top performing leaders do in our research studies.

Books:  Learn about Domino and THEM, two go-to books on boosting financial performance by strengthening your customer experience.

Audio Interviews: Listen to or download some of the most popular segments from Chris and Linda’s web radio show, Change in Context.

Speaking Engagements: When Aveus partners and principals speak, we each share our own perspective on how to find money in the performance chain while strengthening customer experiences.

Constructive Thinking:  We have bold points of view on, well, many things. Stop by our blog to pick up an idea, learn from the examples of other leaders, or join the conversation.

Just the facts 

“Just the facts, ma’am” is the mantra for Jack Webb from the 1950’s TV program Dragnet.  Today we say, “Show me the data.”  And, therein lies a cautionary tale.

Check out Aveusian Nancy Norman’s recent post on the power (or not) of data.