In the United States we are in the season of giving thanks.
Today I want to suggest giving thanks for performance problems. Seriously? Did she just say that?
Yes, I did.
"Citius! Altius! Fortius!" (Faster! Higher! Stronger!), the Olympic Motto chosen by the founder of the modern Games, Baron Pierre de Coubertin, defines not only great athletes, but also great performance chains.
It is June. Summer has arrived. Birds are chirping. Flowers are in full bloom. People are enjoying picnic lunches in the parks, and you know what that means: our friends the ants are out and busy at work.
Ants are everywhere. They are one of the most abundant animals on the planet, and their contributions are important. They are fantastic engineers and born to work. And ants are strong. Very strong for their size. Scientists generally agree that an ant can lift up to 20 times its body weight – with its jaws. That’s like a human adult walking around carrying three full-sized cars with their teeth! With their strength and numbers ants waste nothing – in other words they leverage everything at their disposal.
In the animal world, the food chain is the most critical driving force. In the business world, it’s the performance chain – defined as all the tangible and intangible elements that have to move from the moment you trigger demand until you have cash in the bank; all the ins and outs that have to work together and align to your target customer experience to drive the outcomes you want.