Ideas & tools for you.
In this area you will find a variety of resources we have assembled for you. Some of them are free for the taking. Others are available for sale. All of them, we hope, you find helpful in tackling the challenge on your mind now. Enjoy!
Research: Test your thinking and learn from what top performing leaders do in our research studies.
Books: Learn about Domino, THEM, and ROAR, delivering fresh insights and actionable ideas on the topics of customer experience, performance chain excellence and operating strategies for strengthening financial performance.
Audio interviews: Listen to or download some of the most popular segments from Chris and Linda’s web radio show, Change in Context.
Speaking engagements: When Aveus partners speak, ideas spark. Linda Ireland makes the link between customer experience and financial performance tangible through humor, evidence and straight up actions that work. Chris LaVictoire Mahai uses lessons from the animal kingdom and revealing leaders stories to help leaders rise above functional or geographic boundries to assess the impact of your whole performance chain. You'll see how speed, predictability, flexibility, and leverage can match what customers value and drive better financial results.
Blogs: We have bold points of view on, well, many things. Stop by our blogs to pick up an idea, learn from the examples of other leaders, or join the conversation.
Imagine smart choices about the customer needs your organization is out to solve. And imagine all the things that must work together in and across an organization as demand is transformed in to cash, aligned simply to what customers value. The combination inspires our thinking, and here, we hope to inspire yours.
Organizations that have a definition of customer experience that is well understood across the organization are twice as likely to exceed their financial targets. Learn more about our research.
Just the facts
“Just the facts, ma’am” is the mantra for Jack Webb from the 1950’s TV program Dragnet. Today we say, “Show me the data.” And, therein lies a cautionary tale.