Programs that teach & provide immediate results
Aveus’ programs are built on two simple ideas: Truly sustainable improvement happens through people and the people driving improvement need a comprehensive and flexible bag of tools.
We’ve taken our learning and real experience in customer experience, strategy, Lean, Six Sigma, Theory of Constraints and transforming organizations to craft our education labs. Each experience is outcomes based - where ideas are tested, real work happens and issues are not disassociated from the task at hand for your team.
We offer customized packages adapted to your environment and business objectives, ranging from half-day executive labs such as Taming the Performance Chain to our two-day Customer Experience in Context to our four-weeks-over-six-months Performance Chain MastersTM series.
Customer Experience in Context: Building from a straightforward definition of customer experience, leaders diagnose what is and then make smart decisions to move products, brands or whole businesses toward the target experience that boosts performance.
Burn the Platform: Brings leaders from the customer and operations sides of the organization together to envision a new platform for sustainable growth.
Taming the Performance Chain: Demonstrates how the Performance Chain and customer experience are interconnected - and ultimately how improving both leads to improved profitability and stronger companies.
Each of our education labs can be customized and held inside your company, concentrated on the particular issue your organization must tackle. We also offer each in open, cross-company events where you can take advantage of the experiences of others.
Our programs have been tested and proven across industries, across geography, across cultures. We know they work. We know people learn from them. We know that not only do people learn, they apply their knowledge to make their organizations better.
What is a lab?
Everyone hates meetings, but they enjoy getting great work done together. Aveus brings exercises, concepts, or models to debate to each session.
Labs are Aveus-led working sessions with your team, or leaders from other companies when appropriate. You’ll challenge yourself and make accurate and actionable decisions in a short amount of time.